The typical midsized company spent $343,000 per year on SaaS applications in 2018 — an increase of 73% in just one year! The SaaS category is taking off so quickly because it’s simple for any business user to purchase and adopt new apps for their team. While SaaS growth has been a boon to team productivity, it has also created a host of new IT management challenges that linger beneath the surface in many organizations.
The Challenge: IT Decentralization
A decade ago, the IT team handled most software vendor management challenges, including budgeting, purchasing, onboarding, offboarding, and security. A command-and-control model of IT management meant that individual business users were not empowered to choose their own software. As time went on and the SaaS subscription model became more prominent, the tasks once relegated to IT became decentralized across the organization.
To contrast, today there’s no central “owner” of IT, and as a result, management processes haven’t kept up. The average midsized business uses about 120 apps, yet has a Google or Excel spreadsheet to track which apps are in place and who has access. A manual approach might work for very small organizations, but as teams scale, spreadsheets become inefficient to maintain, and important processes like onboarding and offboarding can easily slip through the cracks.
Perhaps more alarmingly, the typical organization with 120 apps has about 2,500 app-to-people connections, each of which has the potential for something to go wrong. With that many connections, it’s difficult for organizations to know if every employee is adhering to account security best-practices, such as enabling multi-factor authentication, using single sign-on or password management technologies, or choosing strong passwords. As organizations grow, a lack of visibility into security or data management practices can create a host of new compliance risks.
Finally, on the budgeting front, the typical midsized organization has 32 different billing owners for SaaS applications across the company. It can be hard for Finance to determine who these billing owners are, or gain a firm understanding of contracts and renewals. Without this critical information, adhering to budgets becomes a major challenge.
Using Blissfully SaaS Management for Collaborative IT
Blissfully believes that modern SaaS management is a team sport, and shouldn’t be addressed in silos. A collaborative IT approach is needed to engage key stakeholders across the business operations team (including HR, finance, IT, security, and third parties), as well as the team leaders who are purchasing SaaS apps directly.
The Blissfully solution gives these stakeholders complete and automated SaaS visibility. Instead of toiling over a spreadsheet which may or may not be updated, teams gain a real-time view into all of the organization’s SaaS apps, who’s using them, and how much is being spent. Once-inefficient, yet critical workflows such as onboarding and offboarding become easy within the Blissfully platform.
In addition, the Blissfully platform provides a single source of truth for every aspect of SaaS management, including viewing invoices, managing renewals, creating approval workflows, and tracking compliance. Using Blissfully, teams can optimize SaaS spending, and eliminate potentially wasteful practices such as duplicate apps, inactive accounts, or apps with overlapping functionality. Detailed provisioning information provides a system of record for compliance audits, including SOC 2 and other commonly used frameworks.